What's the Secret?: To Providing a World-Class Customer Experience

by Dijulius, John R.
ISBN: 9780470196120
Availability:
$4.99
Used - Hardcover - 9780470196120

Available Offers

Ship to HPB West Lane Avenue Out of stock at HPB West Lane Avenue Check other stores
$1.99 - Ready for pickup Apr 16 - 19
Ship to Me
$3.99 - Get it Apr 16 - 19
Only 2 left

Overview

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
  • Format: Hardcover
  • Author: Dijulius, John R.
  • ISBN: 9780470196120
  • Condition: Used
  • Dimensions: 9.01 x 1.15
  • Number Of Pages: 336
  • Publication Year: 2008

Customer Reviews (0)

This title hasn’t been rated yet...be the first!