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Columbus, OH 43221
(614) 486-8765
HPB West Lane Avenue
HPB West Lane Avenue
1389 W Lane AveColumbus, OH 43221
(614) 486-8765
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Monday 10 AM -8 PM
Tuesday 10 AM -8 PM
Wednesday 10 AM -8 PM
Thursday 10 AM -8 PM
Friday 10 AM -8 PM
Saturday 10 AM -8 PM
Sunday 10 AM -8 PM
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My Store:
HPB West Lane Avenue
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Customer Relations
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Revised and updated for the first time since original publication Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... ... Read More
$7.99
Overview :
This book will serve as the definitive reference book, "The CSM Bible" for the CSM Profession. While there are several books addressing the ... Read More
$14.49
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Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for a... Read More
$9.99
Overview :
Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters. (7L) The Seven Levels of Communicati... Read More
$8.49
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$12.49
Overview :
Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? ... Read More
$12.49
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Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-chan... Read More
$11.49
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Your business problems are community problems. Solve them and scale with help from the leader in the field. The world's most successful bu... Read More
$14.99
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"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied cust... Read More
$11.99
Overview :
With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captai... Read More
$7.99
Overview :
"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary custome... Read More
$10.99
Overview :
What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns ... Read More
$7.99
Overview :
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each ... Read More
$7.49
Overview :
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of th... Read More
$12.49
Overview :
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas... Read More
$7.49
Overview :
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchas... Read More
$10.49
Overview :
World-Renowned Shopper Scientist Dr. Herb Sorensen Reveals: How Today's Shoppers Think, Behave, and Buy New Insights for Creating High-Prof... Read More
$12.99
Overview :
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting ne... Read More
$10.49
Overview :
Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver out-standing customer service, but only 8 ... Read More
$9.99
Overview :
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn h... Read More
$4.99
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